Feel like you are not getting through?
- often have to repeat yourself?
- frequently have people misunderstand you?
- experience regular conflict?
- feel the need to shout to be heard?
- feel frustrated with co-workers/subordinates?
What could the problem be?
- explaining yourself well enough?
- using the most appropriate communication medium?
- careful not to “fight the emotions” of the people you’re trying to reach?
- perhaps talking too softly or too fast?
- using foreign or unfamiliar expressions?
Basic Communication Rules
- Prepare for every communication (consider your objective and your audience)
- Choose the right communication medium (verbal, e-mail, SMS, skype, etc.)
- Always be respectful – never communicate when emotionally upset
- Choose the right time and the right place
- Use easily understood words
- Explain (what, why and when)
- Repeat important things
- If the communication is verbal: Speak up – use enough volume!
- Ensure the communication was received by asking for feedback
Also consider this:
- Don’t just communicate to be understood – Communicate so as NOT to be misunderstood
- Accept complete responsibility both for understanding and for being understood
- Wise men talk because they have something to say; fools, because they have to say something
- Seek first to understand, then be understood
- Communicationis not Communication if you don’t get any feedback
- Be positive. Normal people always respond positively to positive stimulus
- One of the best ways to persuade others is with your ears – by listening to them
- Advice is like snow; the softer it falls the longer it dwells upon, and the deeper it sinks into the mind – Samuel Taylor Coleridge
Speak clearly, if you speak at all; carve every word before you let it fall – Oliver Wendell Holmes